At TropiBlendz, we are committed to providing the highest quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our return policy outlines the conditions and process for returning products. This policy applies to all purchases made through our website, regardless of your location in the country.
1. Eligibility for Returns
1.1 Return Period: Returns are accepted within 7 days from the date of purchase. To be eligible for a return, your item must be within this timeframe.
1.2 Product Condition: Products must be unopened, unused, and in their original packaging. Items that do not meet these criteria will not be eligible for a return.
2. Return Process
2.1 Initiating a Return: To initiate a return, please visit our website and follow the return instructions provided. You will need to log into your account, navigate to your order history, and select the item(s) you wish to return.
2.2 Required Documentation: Include the original receipt and a completed return form with your returned product. The return form can be downloaded from our website during the return initiation process.
2.3 Return Authorization: Upon initiating the return, you will receive a Return Authorization Number (RAN). This number must be included with your returned package to ensure proper processing.
2.4 Shipping Returns: Customers are responsible for paying shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, to ensure that we receive your returned item.
3. Condition of Products
3.1 Unused and Original Packaging: Returned items must be unused, unopened, and in their original condition. Products that have been opened, used, or tampered with are not eligible for a return.
3.2 Inspection: All returned items will be inspected upon receipt. If the condition of the product does not meet the return criteria, the return will be refused, and the item will be sent back to the customer.
4. Restocking Fees
4.1 Restocking Fee: A restocking fee of 10% of the product price will be deducted from your refund amount. This fee applies to all returns, except for items returned due to damage, defect, or error on our part.
5. Exclusions
5.1 Non-Returnable Items: Perishable items, such as fresh juices, cannot be returned. Additionally, gift cards and items marked as final sale are not eligible for return.
6. Refunds
6.1 Processing Refunds: Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed to your original method of payment within 14 business days.
6.2 Partial Refunds: Partial refunds may be issued for items that are returned in a condition that does not meet our full return criteria. The amount of the partial refund will be determined based on the condition of the returned product.
